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Krystalls Boutiques Terms & Conditions

Payment of Order

Customers are required to pay a 50% NON-REFUNDABLE deposit on the date of ordering all gowns at Krystalls Boutique.  The remaining balance must be paid on the date of their final fitting and collection.  Payment can be made via cash or credit/debit card. The garment must be collected within two weeks of the arrival date.

MONIES ARE NOT REFUNDABLE OR TRANSFERABLE TO OTHER ORDERS.  ONCE GOODS ARE ORDERED YOU HAVE NO RIGHTS IF YOU SIMPLY CHANGE YOUR MIND (Sale of Goods Act 1979).

No goods may be removed from the premises until full payment of the order has been fulfilled.  Goods ordered that are not available can take up to 12 weeks or longer for delivery, unless a specific time limit is stated on this order.  Gowns requiring special measures are subject to a surcharge, carried forward to the customer.  This surcharge will be added to the cost of the goods above. 

ALL GOWNS REMAIN AT THE PROPERTY OF KRYSTALLS BOUTIQUE UNTIL PAID FOR IN FULL.

Customers should retain their sales receipts as proof of purchase and sure to have read the TERMS AND CONDITIONS NOTICE and fully understand it’s requirements.  Krystalls Boutique has such terms to protect its business regardless of your circumstances. 

Cancellation of Order

ALL ITEMS PURCHASED ARE NON-RETURNABLE/REFUNDABLE.  SALE GOWNS/SOLD-AS-SEEN GOWNS CANNOT BE RETURNED OR ANY MONIES REFUNDED.

Sizing

Gowns are ordered in standard sizes, please be aware that gown sizes are different to that of high street sizes.  GOWNS ARE MADE TO ORDER AND ARE NOT MADE TO MEASURE, they are based on the largest of bust, waist and hip measurements and are agreed with the customer.  The gowns are of standard length, meaning that if the gown is too long then it will be the customers responsibility to arrange and pay for an independent seamstress to adjust the length accordingly.  After the sales order has been placed Krystalls Boutique CANNOT AND WILL NOT accept any responsibility for gowns not fitting when collected due to the customers increase or decrease in weight or any other reason beyond our control.

Garments at Krystalls Boutique can be made of delicate material i.e. satin, fully beaded, diamante etc, It will not be the responsibility of krystalls Boutique if the garment is damaged during the event.

Delivery & Collection

  1. The price of the garment EXCLUDES all costs in respect of alterations or fitting work, however this service is provided independently.
  2. Krystalls Boutique does not offer an alteration service but can provide details of a local seamstress who is self-employed and independent of Krystalls Boutique. Krystalls Boutique is not responsible for any work carried out by any seamstress.
  3. Advice taken from your consultant during your visit is a suggestion only and
    Krystalls Boutique cannot be held responsible. It is the wearers final decision to take these suggestions.
  4. Customers are asked to settle any balance on their final fitting. Balances must be settled before any purchase leaves the shop.

Liability

Should Krystalls Boutique breach its obligations under this agreement, its liability is limited to any direct loss incurred by the customer arising from such breach. 

Krystalls Boutique will not be liable for any breaches caused by circumstances outside Krystalls Boutique’s control, including, but not restricted to acts of God, war, riot, terrorism, malicious damage, fire, floor or storm. 

NOTHING OF THE ABOVE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.

 

Refund & Exchange

  1. We currently operate a No Refund & Exchange policy – once you have ordered there is no option to refund or exchange.
  2. All gown purchases – by paying your deposit you are thereby adhering to these terms and conditions.
  3. By paying your final invoice you are also acknowledging and accepting these terms and conditions.
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Please note that our shop location is Leigh on sea, Essex. We see customers from Essex, Kent, London and further afield to help them find their dream dress Our store only sells one of each dress, allowing you peace of mind knowing yours is one of a kind. 
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Address: 1536 London Road, Leigh on Sea, Essex, SS9 2QG

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